Chicago Transit Authority invites riders to become Mystery Shoppers

Riders of the CTA can volunteer to report on their experiences riding the CTA and receive a $2 fare card by registering for the program and sending in a report.

The Mystery Shopping Program provides our customers with the opportunity to evaluate the quality of service provided by the CTA. With your help, the CTA will have a detailed understanding of our customer experience, allowing us to identify service issues that require immediate action and use customer feedback to make informed business decisions.

Your role as a mystery shopper is to gather information and make observations that can help us serve you better. The mystery shopping activity will evaluate the five core values of our operation:

Safety
Cleanliness
On-Time
Courteousness
Efficiency

Customers that are interested in participating can register by sending an email to mysteryshopper@transitchicago.com or by calling 1-888-YOUR-CTA.